eCommerce Platform for Online Customer Engagement
A seamless digital solution with integrated inventory management, live chat, and enhanced post-purchase support for better customer experience.
Business Needs
The business needs included our client to establish an online marketplace for online customer engagement and boost the overall revenue.
Challenges Faced
The major challenge being faced by the client was customer engagement along with the inefficient management of the inventory, and order process via phone/whatsapp, leading to instances of inaccurate product listings, and out-of-stock products.
Our Proposal!
We proposed a fully functional eCommerce platform, including website and mobile applications with user friendly interface, that allow online customer engagement, along with a state-of-the-art inventory management system to ensure accurate product listings and availability, backed up by a enhanced customer support program with a live chat feature and improved post-purchase communication to address customer inquiries and concerns promptly.
Tech Stack
Our tech stack for this project comprised of the following
Figma
For Designs
Swift
For iOS Application
Kotlin
For Android Application
Mongo DB
For Application Database
Node JS
For APIs
Angular
For Website and Admin Panel
Application Category
Shopping, eCommerce, Marketplace
Implementation Details
The implementation included an inventory management system incorporated with RFID technology and an integrated supply chain management platform to streamline ordering, inventory tracking and order management.
The customer support enhancements included the deployment of a 24/7 live chat support system and automated order status updates via SMS and email.
Outcome
The client was delivered with a high quality product that allowed them to increase the customer engagement and the end product successfully met its business needs by addressing the key challenges through a comprehensive eCommerce platform.
Website
